Frequently Asked Questions
Everything you need to know about your Zouk shopping experience.
What materials are used in Zouk products?
We pride ourselves on using 100% vegan and cruelty-free materials. Our products feature high-quality vegan leather and traditional Indian fabrics like Ikat and Jute.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary between 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. To be eligible, items must be unused, in their original packaging, and with all tags intact.
Are Zouk bags handcrafted?
Yes, every Zouk product is handcrafted by skilled Indian artisans, blending modern functionality with traditional craftsmanship.
How should I clean my Zouk bag?
For fabric parts, we recommend spot cleaning with a damp cloth and mild detergent. For vegan leather parts, simply wipe with a soft, dry cloth.
Do you offer a warranty on your products?
Yes, we provide a 6-month manufacturing warranty on all our bags and wallets covering any defects in material or workmanship.