Returns & Exchanges
At Zouk, we strive to ensure your handcrafted fashion choices bring you joy, but if you are not entirely satisfied, we offer a seamless 7-day return and exchange policy from the date of delivery. All items must be unused, in their original packaging, and with tags intact to qualify for a full refund or replacement.
Initiate Request
Visit our online returns portal and enter your order ID and email address to select the items you wish to return or exchange.
Quality Inspection
Once your request is submitted, our team will review the details and schedule a reverse pickup within 24-48 hours.
Secure Packaging
Place the product in its original box with all brand tags and accessories included to ensure it reaches our facility safely.
Refund Processing
After a successful quality check at our warehouse, your refund will be credited to your original payment method or issued as store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing